Âlâ Card offers Assistant services that will support you at every moment of your life. The privileges that will make your daily life easier and the solutions you will need in emergency situations meet under Âlâ Card. You can call us about everything you need, from roadside assistance to organization services, and from housing assistance to booking requests.
How do I Access Âlâ Card Assistant Services?
You can call our Customer Contact Center on 0850 393 22 44 for all Âlâ banking customers to get assistant service.
Road Assistance
| Services | Explanation | Limit |
|---|
| Towing vehicle | As a result of combustion, accident, running out of gasoline, tire change or failure, the vehicle is towed to the nearest service 2 times a year. | $500 per event |
| Rescue Service | As a result of the accident, rescue service is provided 2 times a year. | $500 per event |
| Vehicle Safety Housing | Safety and storage of the repaired and found vehicle (maximum 48 hours) is provided. | Including |
| Roadside Assistance | In case of failure, the mobile service is directed from the nearest service to the point where the vehicle is located 2 times a year. | $500 per event |
| Spare Parts Supply | Organization is made to find the spare part and to send it to the service. The shipping fee of up to 10 kg is covered, and including spare parts, the fee including spare parts is to be covered by the cardholder. | Including |
| Accommodation | If the vehicle is immobile for more than 24 hours in case of accident/malfunction, accommodation costs of 3-4 star hotel are covered up to 2 nights. | Including |
Housing Assistance
| Services | Explanation | Limit |
|---|
| Glazier | If the windows are broken or cracked due to an external cause, they are covered 2 times a year, including road and labor costs. | $500 per event |
| Electrical Installation | Unlimited electrical installation failure is covered 2 times a year, including road, labor and material costs. | $500 per event |
| Plumbing | Twice a year, the internal installation covers the part from the water valve to the taps. Road, labor and material costs are included. | $500 per event |
| Locksmith | Twice a year, including road, labor costs, inability to enter or leave the residence. | $500 per event |
Medical Assistance
| Services | Explanation | Limit |
|---|
| Drug Delivery | It is delivered free of charge, including 2 times a year. The drug costs are covered by the cardholder. | Including |
| Transmission of Urgent Messages | It ensures that urgent and necessary messages are delivered regarding the issues covered by medical guarantees. | Including |
| Health Transport | Delivery to a suitable medical center is arranged and transportation costs are covered once a year. | Including |
| Home Doctor Service / Ambulance | The cardholder is arranged to be delivered to the nearest medical center and transportation costs are covered. | Once a year |
| Medical Advice | 24/7 Information and Counseling Service. | Including |
Information and Reservation Services
| Services | Explanation | Limit |
|---|
| PC Phone Consultation* | Information Line | Including |
| Flight Information and Reservation Service | Organization | Including |
| Restaurant Reservation Information Service | Organization | Including |
| Ferry Services Information and Reservation Service | Organization | Including |
| Bus and Railway Information and Reservation Service | Organization | Including |
| Hotel Information and Reservation Service | Information Line | Including |
| Home CD, DVD and Book Delivery Service | Information Line | Including |
| Information about Shipping Companies | Information Line | Including |
| On-Call Pharmacy Notification | Information Line | Including |
| Traffic-Road Advisory Service | Information Line | Including |
| Financial Advisory Information Line | Information Line | Including |
| Legal Advice | Information Line | Including |
| Congress and Fair Information Line | Information Line | Including |
| PC Phone Hotline | Information Line | Including |
| Anti-Aging Information Line | Information Line | Including |
| Healthy Nutrition Information Line | Information Line | Including |
| Hobby Clubs | Information and Organization | Including |
| Motor Valet Service | Organization | Including |
| Delivery of Lost Items | Organization | Including |
| Courier Service | Free 2 times a year (delivery of package weighing max.5 kg will be served in Istanbul, Izmir, Ankara, Antalya, Bursa city centers). | Including |
Organization Services
| Services | Explanation | Limit |
|---|
| PC On-Site Intervention Service | Organization | Including |
| Gift and Flower Delivery | Organization | Including |
| Food/Beverage Delivery to Home | Organization | Including |
| Activity Information and Reservation Service | Organization | Including |
| Invitation, Suggesting a Place for an Organization | Organization | Including |
| Car and Luxury Car Rental Service | Organization | Including |
| Professional Driver Service | Organization | Including |
