frequently-asked-questions

Frequently Asked Questions

To apply for an Âlâ Card, you must be a Türkiye Finans Âlâ High Level Banking customer.
To get more information about the Türkiye Finans Âlâ Card and to apply for one, please visit the nearest Türkiye Finans Branch.

To set your PIN, send an SMS to 2442. Simply type "SIFRE", leave one space, type the last 6 digits of your card number, leave one space, type the last two digits of your CVV code, leave one space, and enter your PIN. (e.g. SIFRE 123456 12 0000)
On Mobile Banking go to Settings / PIN/Password Transactions / Credit Card / Set Credit Card PIN to select a card and to set or change your PIN.
On Türkiye Finans Online Banking go to Cards / PIN Transactions to select a card and to set or change your PIN.
If you prefer, you can also change your PIN at Türkiye Finans ATMs or by contacting the exclusive Âlâ High Level Banking Customer Contact Center on 0850 393 22 44.

From your mobile phone number registered at the Bank’s records, send an SMS to 2442. Simply type “LIMIT”, leave one space, type the last 6 digits of your credit card number, leave one space, and type the limit you want to set. (e.g. LIMIT 123456 5000)
You can request a limit increase via the "Update Limit" step in Türkiye Finans Online Banking; the “Update Limit” step in Mobile Banking; or by contacting the exclusive Âlâ High Level Banking Customer Contact Center on 0850 393 22 44. You will be notified of the result of your limit increase request via SMS.
You can also request a limit increase by calling your personal portfolio manager or visiting the closest Türkiye Finans Branch.

If your credit card is lost or stolen, you must immediately notify the Bank by contacting the Customer Contact Center on 0850 393 22 44.
When reported lost or stolen, your card will be cancelled immediately. Upon a request for replacement, your new card will be delivered to your address as soon as possible.

Even if you find the card you had reported to be lost or stolen, you cannot use it again as it will already be cancelled for security purposes.
As an extra security measure, punch holes in the card or cut it up until unusable.

If you have reported your primary card lost or stolen and asked for a replacement, additional cards will not be cancelled.
If you have reported your primary card lost or stolen but not asked for a replacement, additional cards will be cancelled, too.
If you have not asked for replacement of your primary card, punch holes in your additional cards or cut them up until unusable.

If your additional cards are lost or stolen, you must notify the Bank immediately by contacting the exclusive Âlâ High Level Banking Customer Contact Center on 0850 393 22 44.

You can call the Customer Contact Center on 0850 393 22 44, contact your personal portfolio manager or visit the closest Türkiye Finans branch.
Your new card will be delivered to your address as soon as possible. As an extra security measure, punch holes in the card you wish to cancel or cut it up until unusable.

Please contact the exclusive Âlâ High Level Banking Customer Contact Center on 0850 393 22 44 and explain the problem. Our team will then look into the matter and make sure you receive your account summary.
If you wish, we will mail or fax you your account summaries for the past three months, which you did not receive due to being lost in the mail, etc.

Signing up to Türkiye Finans Online Banking gives you access to all the card details including your account summary.
Through the “Account Summary” option available on all Türkiye Finans ATMs, you can view the cut-off date, payment due date, minimum payment amount, and total payment due, as provided on the latest account summary sent to you.
To access your Current Term Transactions/Account Summary, you can contact the exclusive Âlâ High Level Banking Customer Contact Center on 0850 393 22 44.

If there is a charge on your account summary that you do not recognize, immediately contact the exclusive Âlâ High Level Banking Customer Contact Center on 0850 393 22 44 to reach your personal portfolio manager or visit the closest Türkiye Finans branch to report the purchase.
Notify the Bank of the date and amount of the disputed transaction as well as the merchant’s name. It will be investigated as soon as possible and the transaction will be cancelled if you are right. Our team will then look into the matter and make sure you receive your account summary.
If you wish, we will mail or fax you your account summaries for the past three months, which you did not receive due to being lost in the mail, etc.